A NEW APPROACH TO PERSONALIZATION

Enable your team to scale personalized CX

SIX equips your customer-facing employees to make personalized recommendations and drive growth

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About SIX

SIX equips your customer-facing employees to make personalized recommendations

Curate

At the heart of SIX are Sixes. Sixes are a curated collection of six related recommendations, displayed in a visual, mobile - based page. Sixes are made up of individual Picks, which can be products, services, experiences, education, or places for example. Picks can include links, maps, and comments from the employee. Corporate and/or employees create Sixes, and employees share Sixes with customers.

Collect

Sixes are made up of Picks. Picks can be anything that builds a personalized engagement between your brand and your customer, through your employees. Picks go beyond just your product and services; They can also be experiences, stories, education, places, or calls to action for example. Corporate and/or employees create Picks and Sixes, and can use AI-assisted creation.

Engage

Employees share Sixes as part of the CX journey; For example, they can share Sixes after an in-store purchase, in-between visits, or to connect with new customers. Employees share Sixes via text, WhatsApp, email, chat panel, or in-person with QR code or Airdrop. Customers view Sixes without needing to download anything. They can also easily share those Sixes with their Friends and Family or create their own - digitizing the referral channel.

Enterprise Capabilities

Organize

SIX delivers a ‘corporate-enabled’ yet ‘employee-personalized’ customer experience. Corporate owners can centrally manage organization structure and employee set-up, as well as create libraries of Picks/Sixes for frontline staff. Employees can add their own commentary to personalize them or they can use their expertise and creativity to generate their own recommendations, with central visibility.

Connect

SIX can be launched and deliver value quickly without integrations or any customer data; Customers can get started with a small library of Sixes in a defined CX journey. Products pick creation can be automated via export/import or through API integration. And SIX can be integrated into existing technology and customer workflow, including: commerce, CRM customer data, and messaging. The SIX team has a long-history of delivering integrated solutions for enterprise customers with hundreds of users.

AI

Human + AI-assisted personalization. Trusted recommendations from real people. We think of AI in 5 key pillars: 1. Onboarding 2. Employee Productivity 3. Creativity 4. Conversational AI 5. Preferences “Personalization will be the most exciting and most profitable outcome of the emerging AI boom.” - HBR Personalization Done Right